Lindon, Utah (March 23, 2021) – Opiniion, a Utah-based customer feedback platform, has partnered with Redwood Living, Inc., an Ohio-headquartered developer and owner of single-story apartment homes. The partnership has helped strengthen communication and enhance the resident experience at Redwood’s growing portfolio of more than 100 apartment neighborhoods across six states.
Redwood promises to go the extra mile when it comes to property management, ensuring resident needs are top of mind. By utilizing Opiniion’s software, Redwood has been able to automate communication and feedback requests, making it easier for property managers to address resident requests and exceed expectations. That, in turn, increases positive reviews for Redwood’s neighborhoods.
“For many, their relationship with Redwood starts online, so it is critical that their first impression is indicative of the exceptional experience they will have as one of our residents,” said Melissa Freed Director of Marketing.
“Communication is key to that relationship, and we’ve appreciated the opportunity to enhance our process using Opiniion’s platform to provide the highest level of service to our residents.”
Quick, effective communication leads to highly satisfied tenants willing to share their positive experiences through reviews, which are essential to success in the multifamily industry today.
“We love that Redwood is committed to enriching the lives of their residents,” said Opiniion CEO, Justin Bingham. “I know that Opiniion’s software can help them provide next-level service to their tenants by streamlining their feedback requests.”
About Redwood Living, Inc.: Redwood Living, Inc. (Redwood) is an innovative development and property management company with neighborhoods in Ohio, Michigan, Indiana, Iowa, North Carolina and South Carolina. The company believes that the growth of the rental population demands the response that Redwood provides. The success of this approach continues to be validated in new markets. Redwood is a company that believes in its mission, product and amazing people. It creates a simplified, relaxed lifestyle for residents, and offers a rewarding atmosphere for its employees. For more information, visit www.byredwood.com.
About Opiniion: Opiniion is an automated tool for property management companies to collect authentic real-time feedback from residents. Opiniion helps companies get more online reviews, survey current and past residents, identify key issues, and collect and understand more meaningful data around the resident experience through analytics. For more information, please visit www.opiniion.com.